Maestro AI Privacy Policy

Last Updated: January 30, 2025

Maestro AI (“We,” “Us,” or “Our”), is committed to protecting your privacy and handling your data responsibly. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, share, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using Maestro AI, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described below. If you disagree with this Policy, you must not use our services.

1. Data Controller & Contact Information

Name: PT Mitra Situsweb Indonesia
Contact: support@maestroai.io

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal data collected, processed, or stored by Maestro AI in connection with the following services:

  • The Maestro AI website (https://maestroai.io) and associated subdomains which provide data aggregation, analytics, and insights
  • Future API integrations, browser extensions, and mobile applications developed by Maestro AI
3. What Data We Collect

We collect personal data in the following ways:

3.1. Information You Provide Directly

  • Account Data: Email, username, password, and profile information.
  • Payment & Billing Data: Name, billing address, and payment method details (processed through third-party providers).
  • Customer Support Data: Name, contact details, and support inquiries.

3.2. Information Collected Automatically

  • Device & Log Data: IP address, browser type, operating system, and session data.
  • Usage Data: Logins, page views, interactions, and API requests.
  • Cookies & Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and analytics.

3.3. Data from Third-Party Services

  • Marketplace & API Data: Public market data used for analytics and insights.
  • Social Login Data: Basic profile information obtained from third-party authentication providers (e.g., Google, Steam)
4. How We Use Your Data

We process your data based on the following legal bases:

  • Performance of a Contract
    Provide our services, process payments, and fulfill your requests.
  • Legitimate Interests
    To personalize your experience, improve our platform, and ensure security.
  • Legal Obligations
    To comply with applicable laws and regulations.
  • Consent:
    To send marketing communications (where you have opted in)
5. Automated Decision-Making & Profiling

Maestro AI employs automated processes to analyze market trends and generate insights. These insights are generated from aggregated data and do not involve individual profiling, or constitute financial or investment advice. Users have the right to object to automated processing by contacting us at support@maestroai.io.

  • Third-party service providers
    Cloud hosting providers, payment processors, and analytic partners, all bound by GDPR-compliant Data Processing Agreements (DPAs)
  • Legal & Regulatory Authorities
    Aggregated and anonymized insights may be shared for research or commercial purposes.
7. Data Retention Policy

We retain your personal data as long as necessary for the purposes outlined in this Policy:

  • Payment & billing data
    Retained for 7 years to comply with tax and accounting regulations.
  • Support inquiries
    Retained for 12 months.
  • Analytics data
    Retained for 2 years, after which it is anonymized.
8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data under certain conditions
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Object: Object to the processing of your data for specific purposes
  • Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
  • Right to Lodge a Complaint: File a complaint with your national Data Protection Authority (DPA).

Users may request data deletion by contacting support@maestroai.io.

9. Security Measures

We implement industry-standard security measures to protect your data, including:

  • Data encryption during transmission and at rest;
  • Strict Access controls and authentication mechanisms;- Regular security audits and vulnerability assessment- Prompt notification of Data breach notifications within 72 hours, as per GDPR requirements.
10. International Data Transfers

We ensure all data transfers outside the EEA, we ensure compliance with GDPR through Standard Contractual Clauses (SCCs) and Data Processing Agreements (DPAs) with third-party service providers.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site traffic. You can manage your cookie preferences in your browser settings.

12. Children’s Privacy

Our services are not intended for children under the age of 16. If we become aware that we have collected personal data from a child under 16, we will delete it immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or through our website. Continued use of our services after such changes constitutes your acceptance of the updated Policy.

For privacy-related inquiries, contact:

📧 support@maestroai.io

🌍 https://maestroai.io